Help Desk & Resolutions
Facing an issue? Raise a ticket and our resolution team will prioritize your request.
Support Guidelines
We understand travel disruptions can be stressful. Our dedicated response team operates 24/7 to resolve critical issues.
High Priority Issues
Issues related to same-day flight cancellations, hotel check-in denials, or on-ground emergencies are prioritized within 30 minutes.
Standard Queries
Refund requests, itinerary modifications, and documentation issues are usually resolved within 24-48 hours.
For immediate on-trip emergencies, please use the Emergency SOS number provided by your trip captain.